hi71 Terms & Conditions

1. General Provisions

These Terms and Conditions ("Terms") form a legally binding agreement between hi71 ("Platform", "we", "our") and the user of the platform ("you", "member"). These Terms apply to hi71's website, mobile application, and all related services.

hi71 is an online betting and casino platform that provides cricket betting, slots, live casino, and other gaming services to users in Bangladesh. The platform ensures a safe and reliable environment by following SSL encryption and fair play principles.

These Terms are written in Bengali and are effective according to Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the Bengali version shall be considered authoritative.

2. Eligibility & Account Registration

2.1 Age Requirement

To create an account and use the services on hi71, you must be at least 21 years of age. This platform is for those aged 21 or above only. If false age information is provided, the account will be immediately closed and deposited funds may be confiscated.

2.2 Registration Conditions

• Each individual may operate only one account.
• All information provided at the time of registration must be true, accurate, and complete.
• You must transact in your own name and using your own payment method.
• Operating an account on behalf of a third party or using their funds is prohibited.
• If required, hi71 may request a valid identity document for verification purposes.

2.3 Verification Process

hi71 may at any time request your national identity card, passport, or other relevant documents for identity verification. hi71 reserves the right to place withdrawals on hold until verification is complete.

3. Account Security & Responsibility

It is entirely your responsibility to keep your account password and login details confidential. All activities carried out from your account will be treated as your own actions.

• Allowing anyone else to use your account is prohibited.
• If you suspect unauthorised access to your account, notify the hi71 support team immediately.
• Use a strong, unique password and change it regularly.
• Always log out after using a public or shared device.

hi71 will never ask for your password via email or message. Treat any such request as fraudulent.

4. Deposit & Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited on hi71 using the following methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other Bangladeshi commercial banks). The minimum deposit amount is ৳300.

• Only use a payment method registered in your own name.
• Deposits from third-party accounts are prohibited.
• If you experience any issue during the deposit process, contact the support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals will always be returned to the same payment method used for the deposit.

• Withdrawals may be held until identity verification is complete.
• If fraudulent activity is suspected, hi71 reserves the right to investigate and hold any withdrawal.
• The payment method must be active and functioning at the time of withdrawal.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

A 120% welcome bonus is available on your first deposit on hi71, up to a maximum of ৳15,000. For example, depositing ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200. Depositing ৳26,000 will earn the maximum bonus of ৳15,000, giving a total balance of ৳41,000.

5.2 Wagering Requirements

To be eligible to withdraw the welcome bonus, you must wager the bonus amount 20 times. For example, for a ৳1,200 bonus, you must place bets totalling ৳1,200 × 20 = ৳24,000. The wagering requirement is calculated only on the bonus amount, not on the deposit amount.

• Bonuses will only count as wagering on games designated by hi71.
• Bets placed on specific games contribute at different rates toward meeting the wagering requirement.
• If you withdraw while a bonus is active, the bonus will be considered cancelled.
• Once the bonus wagering requirement is met, funds earned from the bonus become withdrawable.

5.3 Other Promotions

hi71 may introduce various promotional offers from time to time. Each promotion will have its own terms, which will be published alongside the promotion. hi71 reserves the right to modify or cancel any promotion at any time.

6. Betting & Gaming Rules

6.1 General Gaming Policy

All games and betting activities on hi71 follow fair play principles. Game results are determined by Random Number Generator (RNG) technology. Games from recognised providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and Microgaming are available on the platform.

6.2 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, hi71 reserves the right to make the final decision regarding the bet in question.
• In sports betting, if an event is cancelled, the stake is generally refunded.
• hi71's decision is final in determining the outcome of an event.

6.3 Service Interruptions

The service may be temporarily unavailable due to technical issues, maintenance, or other reasons. In such situations, hi71 will make every effort to restore the service as quickly as possible. hi71's liability for losses caused by service interruptions is limited.

7. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure:

• Fraud, manipulation, or operating games or betting through any dishonest means.
• Creating or operating multiple accounts.
• Misusing bonuses or attempting to circumvent bonus conditions.
• Gaining an advantage through automated software, bots, or any other technical interference.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to influence game outcomes by colluding with other users.
• Operating an account using a false identity or another person's information.
• Attempting to hack or gain unauthorised access to the platform's software or systems.

If any prohibited activity is detected, hi71 reserves the right to close the account, confiscate the balance, and notify law enforcement authorities if necessary.

8. Account Suspension & Closure

8.1 hi71's Authority

hi71 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraudulent or suspicious activity.
• Failure to complete identity verification or provision of false information.
• When required to comply with legal obligations.

8.2 Closing Your Own Account

You may request to close your account at any time by contacting the hi71 support team. Please complete any pending withdrawals before closing your account.

9. Responsible Gaming

hi71 places the highest importance on responsible gaming. Gaming should be done for entertainment, not as a way to solve financial problems. All services on the platform are for those aged 21 or above only.

• Do not bet beyond your means.
• Avoid the tendency to place more bets in an attempt to recover losses.
• If you notice signs of gaming addiction, seek expert advice immediately.
• hi71 offers self-exclusion and limit-setting options.

For detailed responsible gaming guidelines, visit our Responsible Gaming page.

10. Privacy & Data Protection

hi71 is committed to protecting your personal information. Your data is kept secure through SSL encryption and advanced security measures. Full details of how your information is collected, used, and stored can be found in our Privacy Policy.

hi71 never sells your personal information to third parties. However, certain information may be shared when required by law or for the purpose of operating the service.

11. Intellectual Property

All content on the hi71 platform — logos, designs, software, text, graphics, and multimedia materials — are the intellectual property of hi71 or its respective licensors. Any use, reproduction, or distribution of these materials without permission is prohibited.

• A limited license applies for personal, non-commercial use only.
• Platform content may not be copied, modified, or used for commercial purposes.
• Games provided by game companies are operated under their own respective licenses.

12. Limitation of Liability

hi71 is committed to providing the highest quality service, however liability is limited in the following cases:

• Losses caused by internet connectivity or device-related issues.
• Delays or failures by third-party payment service providers.
• Game interruptions caused by unexpected technical issues or system outages.
• Losses arising from the user's own negligence or errors.

To the extent permitted by law, hi71 is not liable for any indirect, incidental, or consequential damages.

13. Changes to Terms

hi71 reserves the right to update or modify these terms at any time. For significant changes, notice will be given via the registered email address or on the platform.

Continued use of the platform after changes have been made will be considered acceptance of the revised terms. If you do not agree to the new terms, stop using the platform and submit a request to close your account.

14. Contact & Complaints

If you have any questions, complaints, or disputes regarding these terms, please contact the hi71 support team. We provide assistance in Bengali and English via 24/7 live chat and email.

• Live chat: available directly on the platform 24/7.
• Email: [email protected]

After a complaint is submitted, we will investigate and work to provide a resolution as quickly as possible. Our first priority is to resolve disputes through discussion.