hi71's Privacy Policy

hi71 is a trusted online betting and casino platform committed to creating a safe and enjoyable environment for users in Bangladesh. We believe you should have full control over your personal information. This privacy policy explains what data we collect, why we collect it, how we use it, and what steps we take to keep your information secure.

1. Definitions & Scope

In this document, "Platform" refers to hi71's website, mobile version, and all related services. "User", "you", or "your" refers to any person, registered or unregistered, who accesses the platform. "Personal information" refers to any data that can directly or indirectly identify you.

This privacy policy applies to all hi71 products and services, including cricket betting, slots, live casino, and all other gaming services. If you use the platform, it will be assumed that you agree to this policy.

2. What Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide during account registration, login, or when using our services. This may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information — such as your bKash, Nagad, Rocket, or Upay account number or bank account details
• National ID card or passport details for identity verification
• Address and location information
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you browse or use the hi71 platform, certain information may be collected automatically:

• Device information — operating system, browser version, device type
• IP address and connection duration
• Session data collected via cookies and similar technologies
• Logs of your browsing and gaming activity
• Referral source and page visit data

2.3 Information Collected from Third Parties

For the purposes of identity verification, fraud prevention, or payment processing, we may in some cases receive information from authorized third-party service providers. In any such case, we ensure that the third party follows appropriate data protection standards.

3. Purpose of Using Your Information

hi71 uses your personal information only for the following legitimate purposes:

• Account Management: Registration, login, profile updates, and ensuring account security.
• Payment Processing: Managing deposits, withdrawals, and transaction history.
• Age Verification: Confirming the 21+ age requirement for using the platform.
• Customer Support: Providing assistance via live chat and email.
• Security & Fraud Prevention: Identifying and preventing suspicious activity.
• Service Improvement: Analyzing user experience and improving platform quality.
• Sending Notifications: Important account-related notices and promotional messages (if you have given consent).
• Legal Compliance: Adhering to applicable laws and regulations.

4. Cookies & Tracking Technologies

hi71 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyze platform usage and improve service quality.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

5. Data Security Measures

hi71 applies industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your data is stored on secured, access-controlled servers.
• Limited Access: Only authorized personnel may access your information, and only for specific reasons.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Password Protection: Passwords are stored in encrypted form — no staff member can view them directly.

No data transmission over the internet is completely secure. However, we make every effort to protect your information. In the event of a security breach, we will notify you and the relevant authorities within an appropriate timeframe.

6. Sharing Information with Third Parties

hi71 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Information necessary to process transactions with bKash, Nagad, Rocket, Upay, or banks.
• Technology Service Providers: Technology partners who assist in operating the platform — working under strict confidentiality agreements.
• Legal Obligations: Information may need to be disclosed in compliance with court orders or government legal directives.
• Fraud Prevention: In cases of serious fraud or security breaches, information may be shared with security agencies.

Before sharing information with any third party, we ensure that their data protection practices meet our standards.

7. Data Retention Period

hi71 retains your personal information for as long as it is necessary or legally required. Even after an account is closed or deactivated, certain data may be retained for a specified period — particularly for:

• Financial transaction records for audit and legal purposes.
• Fraud investigations or dispute resolution.
• Fulfilling legal obligations.

When no longer needed, we securely delete or anonymize your information.

8. User Rights

As a user of the hi71 platform, you have the following rights:

• Right to Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (though this may be limited where legal obligations apply).
• Right to Restrict Processing: The right to request that the use of your information be limited in specific cases.
• Right to Object: The right to opt out of marketing communications.
• Data Portability: The right to request a structured copy of your information.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

9. Age Restrictions & Minors' Information

hi71 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected, we will delete it immediately and close the associated account.

Age verification during registration is mandatory. In cases of doubt, hi71 may request additional documents such as an ID or proof of age.

10. Applicable Law & Jurisdiction

This privacy policy and the processing of your information are governed by applicable international data protection standards. hi71 believes in safe and fair play and ensures the highest standard of data protection for users in Bangladesh.

11. Policy Changes & Updates

hi71 reserves the right to update or modify this privacy policy at any time. In the event of any significant changes, we will display a notice on the platform and notify registered users by email.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact hi71:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

Your request will be processed as quickly as possible. We are committed to treating any privacy-related concerns you raise with the highest level of importance.